Frequently asked questions
Ordering, delivery, rates and invoices for restaurants, hotels and cloud kitchens in Udaipur.
Who can order from NutriDelight?
Restaurants, hotels, cafés, cloud kitchens, caterers and other food businesses. We supply wholesale quantities for kitchens, not single household orders.
Where do you deliver?
Across the whole of Udaipur city. The Udaipur page lists the areas our customers order from most often.
When will my order arrive?
Orders placed by 11:00 PM are usually delivered the next day, and sometimes the same day.
What is the order cut-off time?
11:00 PM for next-day delivery. You can also change or cancel an order before the cut-off at no charge.
Where can I see today's rates?
Every product page shows its current rate and the date it was updated, and the Udaipur rates page lists every item in one table with the change since the last update.
Why can the invoice differ from the rate I saw?
Rates shown when ordering are estimates that follow the mandi. Items billed by weight are billed on the weight measured when your order is packed. The invoice is the final price.
Do you give GST invoices?
Yes, a GST tax invoice for every order. Registered clients can see and download their invoices in the client portal.
How do I place my first order?
Add items on the website and open the cart. Enter your restaurant name, mobile number and delivery address at checkout and your account is created with the order. You can also call or WhatsApp us.
What if something is damaged or missing?
Report it within 24 hours of delivery, with a photo if possible. Verified issues are replaced on the next delivery or credited to your account.
What happens if nobody is there to receive the order?
The driver calls you first, then hands the order to your staff.
How do I pay?
As per the terms agreed for your account. Always confirm our bank details on a phone call before a transfer; we never change bank details by SMS or email.
Can I see my past orders and balance?
Yes. Registered clients see their orders, invoices, payments and balance in the client portal.
Do you show Hindi names for products?
Yes. Every product shows its English, Hinglish and Hindi name, and you can search in any of them — aloo, pyaz, bhindi or पुदीना all work.
How do I contact you?
By phone or WhatsApp on the number at the bottom of every page, or by email. The Contact page has our full address and Grievance Officer details.
More detail: today's rates · delivery policy · refunds · guides