Refund & Cancellation Policy

We supply fresh, perishable produce, so cancellations and returns work differently from non-perishable goods. This policy explains when you can cancel an order and how quality issues and refunds are handled.

• You can cancel or edit an order any time before the daily 11:00 PM cut-off, at no charge.
• Once an order has been packed or dispatched, it can no longer be cancelled, as the produce has already been procured and prepared for you.
• To cancel, contact us at the details below with your order reference.

• Please check goods on delivery. If any item is damaged, spoiled, short in quantity, or not as ordered, report it within 24 hours of delivery (with photos where possible).
• Verified issues are resolved by a replacement on the next delivery or a credit/adjustment to your account for the affected value.

• Approved refunds are usually issued as a credit note / adjustment against your account and set off against your next invoice.
• Where a direct refund applies, it is made to the original payment method, typically within 5–7 business days of approval.

• Goods accepted without a reported issue within the 24-hour window.
• Natural variation in the weight of catch-weight items (billed on actual weighed quantity).
• Issues arising from improper storage after delivery.

Contact us with your order/invoice reference and details (and photos for quality issues) at the details below, or through the in-app support option. We aim to respond within one business day.